Cookie Policy
Date of Last Revision: May 8, 2024
Our Cookie Policy is designed to inform you about the use of cookies on our website and how they enhance your browsing experience. This Cookie Policy explains how Caredove and its affiliates use cookies to recognize you when you use our Services. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website, mobile app or use an online platform. Cookies are widely used by online service providers to facilitate and help to make the interaction between users and websites, mobile apps and online platforms faster and easier, as well as to provide reporting information.
Cookies set by the website (in this case, Caredove) are called "first party cookies". Cookies set by parties other than the website are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer or device both when it visits the website in question and also when it visits certain other websites and/or mobile apps and/or platforms.
Why do we use cookies?
Some cookies are required for technical reasons in order for our Services to operate, and we refer to these as "essential" cookies. Other cookies enable us to track and target the interests of our users and to enhance the experience with our Services or for analytics and other purposes. We refer to these as "performance" or "functionality" cookies, and these are often provided by third parties. This is described in more detail below.
Essential Cookies
These cookies are strictly necessary to provide you with features in our Services, such as access to secure areas. Because these cookies are strictly necessary to deliver the Services you cannot refuse them without impacting how our Services function.
| Who Serves These Cookies | Cookie | Purpose | How To Refuse |
|---|---|---|---|
| Caredove | PHPSESSID [session] | Created by PHP framework for user session - 1day expiry | Because these cookies are necessary to deliver the Services to you, you cannot refuse them while continuing to use the Services. You can block or delete these cookies by changing your browser settings. Doing so will impact how our Services function. |
| SYS_DATE_TIME_VAL | Captures user's local time - refreshed on page load | ||
| USER_SCREEN | Capture user's screen resolution - refreshed on page load | ||
| SEARCH_GRID_OTHER_PAGE | Search parameters, to trigger search when return to search page - 1 day expiry | ||
| SEARCH_MAP_DAT | Search parameters, to set map state when return to search page - 1 day expiry | ||
| ALLOW_BROWSER_ANYWAY | Allows user visit caredove pages with a browser not supported - 1 day expiry | ||
| FORGOT_PASSWORD_MAIL | Used to fill a user's email address on the forgot password page, using the email that was entered on the login page DOWNLOAD: to show animation when you are downloading org/network reports, and a few other downloads - 1 day expiry | ||
| DOWNLOAD | Used to show animation when you are downloading org/network reports, and a few other downloads - 1 day expiry |
Performance and Functionality Cookies (Third Parties)
These cookies are used to enhance the performance and functionality of our Services but are non-essential. However, without these cookies, certain functionality may become unavailable.
| Who Serves These Cookies | Cookie | Purpose | How To Refuse |
|---|---|---|---|
| FullStory | fs_uid | Caredove uses FullStory for support, to gain insight into users’ experience, and to identify usability problems and other areas for improvement. | FullStory Privacy Policy at https://www.fullstory.com/legal/privacy/ and to opt out of FullStory via your browser at https://www.fullstory.com/optout# |
| Google Analytics | _gat _ga | Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. | Opt out of Google Analytics across all services that utilise it via your browser at https://tools.google.com/dlpage/gaoptout Google privacy policy listed at https://policies.google.com/privacy |
| Google Translate | googtrans | Stores preferences including language preferences for the Google Translate widget. | Opt out of Google Analytics across all services that utilise it via your browser at https://tools.google.com/dlpage/gaoptout Google privacy policy listed at https://policies.google.com/privacy |
| Google Maps | Various unique identifiers | Store preferences, including zoom level. | Opt out of Google Analytics across all services that utilise it via your browser at https://tools.google.com/dlpage/gaoptout Google privacy policy listed at https://policies.google.com/privacy |
| Intercom | Intercom | Allows us to provide efficient and contextual customer support | Intercom privacy policy at https://www.intercom.com/terms-and-policies#privacy |
| New Relic | Variety of cookies | Used for tracking browser performance. | New Relic privacy policy at https://newrelic.com/termsandconditions/privacy |
You can block or delete all cookies by changing your browser settings as described in the "How can I control cookies?" section. Doing so will impact how our Services function.
Do you serve targeted advertising?
Caredove does not show 3rd party ads on its platform, and does not participate in any programs explicitly designed to support targeted advertising. Third parties may serve cookies on your computer or mobile device to serve advertising through our Service. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other websites and/or mobile apps and/or platforms in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table above.
You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Services though your access to some functionality and areas may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com .
How often will you update this policy?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at legal@caredove.com
