Solutions | Community eRequest | Caredove eReferral Management

Community eRequest empowers health leaders to collaborate with a trusted set of service providers to enable easy-to-use service navigation and access tools. Service listings created in Caredove are pulled into a map-based search interface for easy service navigation. Customize a service category menu to help clients, caregivers and clinicians search across relevant services based on geography, need, or demographic. Allow the public to request service, book intake appointments, or share service information with friends and family. Welcome to 24/7 secure service navigation.

eRequest for Individual Organizations

eRequest for Service Collections

Standard pre-built eforms
Launch a service request from your website*
Unlimited requests, referrals & appointment bookings
Five premium users receiving & actioning referrals
Responsive support via live chat
Reporting on referral activity
Data retention up to one year
Access to process improvement support & configuration
Downloadable PHI
Embedded webforms & service search interface
(Restricted to one domain)
Zoom, Teams & Outlook integrations
Client SMS notifications & custom email triggers
Advanced forms, including algorithmic routing
API integrations to external systems (e.g. CMSs, EMRs)
Multi-branch referral management
Access to eRequest & eRefer Solutions

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Community Paramedicine: Embracing a Digital-First Approach to Care

By Rob Babos • October 5, 2023

In the traditional model of primary care, physicians provide health services to their patients in their offices, in nursing homes and in hospitals. This role is increasingly being shared with nurse practitioners and other health care professionals who work together to deliver care and provide referrals to other supportive community based healthcare services. These primary care teams typically operate in clinics such as Family Health Teams or Community Health Centres, which can be inaccessible to underprivileged populations due to the increasing shortage of family doctors who can take on new patients, or simply because transportation barriers to get to a clinic, exist. ‍ In an ever-evolving healthcare landscape, innovative models of care are emerging to address the diverse needs of communities in ways that will increase efficiencies and reduce costs. One such nontraditional and direct-to-consumer approach is community paramedicine, a concept that is transforming the way healthcare is delivered and is proving to be a lifeline for underserved and remote populations. The community paramedicine model is bridging the gap between emergency medical services and primary care, ensuring timely and personalized interventions that enhance the overall health and wellbeing of communities. ‍ Understanding Community Paramedicine Community paramedicine is an extension of traditional emergency medical services (EMS), but with a broader scope that goes beyond their traditional 911 emergency services role. Alongside their essential emergency medical services training, community paramedics are taught to provide care coordination, preventive care and health education to patients within their communities. This shift from a reactive to a proactive approach empowers paramedics to play a pivotal role in disease prevention, chronic disease management and overall health promotion, thus reducing unnecessary hospitalizations and improving patients’ quality of life at home. The Growth of Community Paramedicine Over the past decade, the concept of community paramedicine has gained significant traction both here in Canada and across the globe. As healthcare systems face challenges such as overcrowded emergency departments, limited access to primary care in rural areas and the rising burden of chronic diseases, community paramedicine offers a scalable solution. Many healthcare organizations, governments and EMS providers have recognized its potential and have begun implementing community paramedicine programs, leading to an increasing number of emergency hospital diversions, reducing the strain on an already limited health care system. ‍ Community Benefits: ‍ Enhanced Access to Care: Community paramedics bring healthcare services directly to patients' doorsteps, especially in underserved or geographically isolated areas. This eliminates transportation barriers and ensures that individuals receive timely medical attention, preventing health issues from escalating to an emergency status. ‍ Preventive Care and Health Education: Paramedics are well-equipped to offer preventive care services such as immunizations, health screenings and chronic disease management. By educating patients about healthy lifestyles and disease management strategies, community paramedicine promotes overall wellness. ‍ Reduced Healthcare Costs: By addressing health concerns before they become emergencies, community paramedicine helps reduce the burden on emergency rooms and hospitals. This leads to cost savings for both healthcare facilities and patients. ‍ Personalized Care Plans: Community paramedics work closely with patients to develop personalized care plans based on their specific health needs and goals. This patient-centered approach fosters better outcomes and empowers individuals to take charge of their health. ‍ Integration with Healthcare Teams: Community paramedics collaborate with primary care physicians, nurses, social workers and other healthcare providers. This integration ensures a holistic approach to patient care and facilitates the coordination of services, promoting smoother care transitions and timely referrals to other community based support services, such as Meals on Wheels or Friendly Visiting. ‍ Case Study: Eastern Ontario Community Paramedic Program (EOCPP) EOCPP is the result of a collaborative effort involving 11 paramedic groups covering a large part of Eastern Ontario. The website, communityparamedics.ca , launched in 2022 and has redefined healthcare access in rural areas by focusing on delivering crucial community paramedic services to underserved communities. Through this website, any caregiver, hospital staff, physician or patient can enter a home address and find the community paramedicine program that delivers in-home care where they live. Service requests can be made directly through the website, immediately and securely connecting the patient with the right community paramedicine team that will follow up with a phone call to confirm their eligibility and get them signed up to the program. Craig Jones, Deputy Chief Community Programs and Emergency Management for Peterborough County/City Paramedics and a staunch advocate for this digital approach, emphasized the program's success in eliminating the need for time-consuming faxes and underscored the importance of ensuring compliance with the Personal Health Information Protection Act (PHIPA). "We elected to be digital only. The reason we did that is to be PHIPA compliant, and I would hazard to guess that my fax machine is not PHIPA compliant." In his role as Deputy Chief, Craig also understands that enhancing efficiency means enabling interoperability. “The integration between platforms like Caredove, Epic, and Ocean now allows for the referral process to be as easy as a single click.” This digital transformation has enabled the acceptance and completion of 729 referrals between October 1, 2022, and August 7, 2023, demonstrating the program's effectiveness in rapidly connecting patients with the care they need. Technology at the forefront In a digital age, initiatives like communityparamedics.ca , have proven that embracing technology not only ensures compliance, but also expedites access to healthcare. By making public service requests easier with secure online booking through Caredove, community paramedicine programs like EOCPP are significantly increasing access to essential healthcare services, ultimately improving the lives of those with barriers to traditional care.

Crown made of silhouetted people holding hands, yellow background, radiant lines.

A Blueprint for an Effective Central Intake Hub in Healthcare

By Jeff Doleweerd • June 27, 2024

A truly effective central intake hub is not merely a team of staff manually routing referrals behind a veil of complexity; it is an integrated system that dynamically combines public accessibility, algorithmic precision, real-time capacity management, and seamless communication to ensure patients receive timely and appropriate care.

Three people collaborating around a laptop, one holding a mug. Light teal background.

Rethinking Referrals: Embracing Direct Access for Community Health Care

By Jeff Doleweerd • May 14, 2024

Access to community healthcare is paramount for individuals across various stages of life — from seniors desiring to age gracefully in their own homes, to new parents seeking care for their infants and individuals in need of mental health and addiction support. Traditionally, when we mention referrals, the image of a physician sending a document to a specialist comes to mind. However, the landscape of healthcare referrals is evolving, and it's time to redefine our approach. Gone are the days when referral management systems solely relied on healthcare professionals. Take Caredove, for example. What was once considered a referral management system has transformed significantly to a multichannel access management platform. Surprisingly, 43% of referral activity now stems from direct public sign-ups. This shift is monumental, with a staggering 70-fold increase in public service requests compared to pre-pandemic levels in 2019. Clinician referrals will be the minority of service requests activity in our platform by the end of 2024. Why this paradigm shift? During the pandemic, communities learned the importance of direct access to essential services. The notion of gatekeeping community services in any manner like specialist services became obsolete. The crisis strengthened the muscles of direct access, emphasizing the significance of preventive health through social and other services that keep people out of hospitals and other care facilities. Moreover, primary care is under immense strain, with 15% of Canadians lacking consistent access to ongoing primary care. In such a scenario, burdening already stretched healthcare professionals with more referral duties is not sustainable. Accessing services directly not only expedites the process but also empowers individuals to take charge of their own health journey. It signifies readiness for change and recovery, without the artificial requirement of seeing a physician solely for a referral. Primary care remains crucial, and it's imperative to equip them with resources available at their fingertips, enabling them to navigate the healthcare landscape autonomously. After all, patients trust their primary care providers, and we should harness this trust. We also need to foster a culture of self-advocacy and consumer empowerment as part of a broader solution. Community agencies are champions of a healthcare system where individuals are empowered to take control of their health, supported by a network of trusted professionals. In an era of putting patients before paperwork, it is time to embrace direct access and take every bit of unnecessary administrative burden off family doctors and nurse practitioners, in the process.

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10 Reasons Rapid Access Low-Barrier Walk-In Counseling Shines!

May 10, 2024

In the landscape of mental health support, a new trend is emerging: rapid access low-barrier walk-in counseling. This innovative approach is reshaping how individuals access mental health services, providing immediate support without the traditional hurdles of scheduling. At Caredove, we're witnessing the transformative power of collaboration among organizations delivering these services. Let's delve into why this trend is not just groundbreaking but essential. Immediate Suppo rt : Imagine being able to get the help you need right when you need it, without waiting weeks for an appointment. That's the promise of rapid access low-barrier walk-in counseling. It ensures that no one falls through the cracks during times of crisis. Reduced Stigma : By offering low-barrier access, we're sending a powerful message: seeking therapy for mental health concerns is not only acceptable but encouraged. This approach helps break down the stigma surrounding mental health, making support readily available and easily accessible. Increased Accessibility : Not everyone has the means to access traditional counseling services. Some regions have been able to eliminate cost barriers, thereby ensuring that everyone, regardless of financial situation, can access the support they need to thrive. Community Building : Low-barrier walk-in counseling centers can become community hubs, fostering a sense of belonging and support. Preventative Approach : By addressing mental health concerns early and proactively, these services can prevent more serious issues from developing later on. Empowerment : Rapid access low-barrier counseling empowers individuals to take charge of their mental health. By providing immediate support and resources, we're giving people the tools they need to overcome challenges and live fulfilling lives. Cost Savings : While offering these services may seem like a costly investment, it can actually save money in the long run. By addressing issues early, we can reduce the need for more expensive interventions down the line. No physician burden : Rapid access counseling requires no physician referral so does not tap the resources of overextended primary care, or present barriers for unattached patients. Progressive Approach : Embracing rapid access low-barrier walk-in counseling reflects a progressive mindset in healthcare. It's about prioritizing the well-being of all in the community. Stepped Care approach : Rapid access can operate in a stepped care model. During the session, if more specialized services are identified as necessary, individuals can be seamlessly referred to these services by their therapist. Rapid access low-barrier walk-in counseling represents a seismic shift in how we approach mental health support. By embracing collaboration, we can amplify its impact, ensuring that everyone has access to the help they need, when they need it. Together, we're not just changing lives; we're changing the conversation around mental health..